BPR is a systematic approach to helping an organization analyze and improve its processes. This course serves as an introduction to process centric understanding of business processes. Topics covered include: analysis and modeling techniques of business practices as processes, analysis of processes of different categories of organizations operating both in private and public sectors; e-Governance, e-Commerce, process of generating software solutions for improving performance of business processes, process performance parameter determination and determination of optimum software features for performance improvement; ROI estimation and measurement framework determination for verification; overview of different enterprise resource planning (ERP) applications and their uses in BPR; implementation and organizational change management; process performance parameter collection and validation of ROI estimation.

• None

• Decide on the core critical business processes for achieving higher organizational productivity.
• Apply systematically the business re-engineering tools and methodologies in analyses specific to the re-engineering project.
• Provide the most feasible practical solution to the problem keeping in mind the considerations of business automation, value, processes and risks in launching the business re-engineering project.

1. Business Process Reengineering: Breakpoint Strategies for Market Dominance by Henry J. Johansson, Patrick McHugh, A. John Pendlebury and William A. Wheeler
2. The Ultimate Guide to Business Process Management: Everything you need to know and how to apply it to your organization by Theodore Panagacos

Biweekly Quiz, One Midterm Exam, One Final Exam, Project